Sam2Sam Deaf Care Service Ltd was established in 2013. Sam2Sam offers support to adults who are hearing, hard of hearing, deaf or deaf-blind over the age of 18 who require that little extra help and support to live independently in their communities. We also specialise in more complex needs such as neurological, spinal injury and dementia care. All our staff are fully qualified and attend regular refresher courses. We are a committed team and have full DBS checks.

A Story From The Heart

"Hello my name is Denise and I am deaf. I also have a spinal injury which means I am left wheelchair bound and unable to sign BSL clearly as my right hand can’t open.

Sam2Sam carers have taught me so much, how to be independent, encouraged me to go out, meet new people, experience new things. Since Sam2Sam has started working with me, I now have the confidence to do things like go out to deaf clubs and parties. I have also completed level 1 & 2 in Mathematics and I start an English course this month. I have learned new signs and become much more involved in the deaf community. I now attend Hydro monthly as my goal is to lose weight and with the support of Samira and my carers, I know I will succeed.

I would like to say a big thank you to all the staff and Samira for all their hard work."

- Denise

Denise was raised in Fulham with her mother and grandmother. She was born deaf with cerebral palsy, which affects body movement, muscle control and balance

In 2007, she suffered a C6 spinal injury and requires care 24 hours a day. Desperate to lead an independent life, she decided to move to her own house in 2013.

Although Denise was receiving adequate care, she was left feeling isolated, and felt that she was unable to communicate with her carers, as they are not fluent in BSL.

Sam2Sam Deaf Care Service Ltd now works alongside Denise’s current care providers where she has a full package of care that meets all her needs. Denise is now in her mid twenties and is enjoying life to the fullest.

Consultation

SAM2SAM is committed to service user involvement including consulting on all customer-facing policies. Service Users are encouraged to feed back on the services provided by SAM2SAM. During individual care or support sessions, service users are asked about any aspect of service delivery. Each new Service Users is issued with our Service User Guide, which details how we consult and how they can get involved through providing feedback.

Reviews of Services

All service users a care and/or plans are developed with the service user to promote that individual’s well-being. The individual’s views, wishes, feelings and beliefs are valued by SAM2SAM who recognised the importance of beginning with the assumption that the individual is best-placed to judge the individual’s well-being and in line with the Care Act 2014.

All Care and/or Support Plans and Risk Assessments are reviewed on a 3-monthly basis or more frequently if required and are recorded on a central database as well as being filed securely.

Meet Our Team

Samira Abbas Director/Registered Manager

Qualified in Health & Social Care, Samira has over 20 years experience within the care sector, including residential and domiciliary care. Fluent in British Sign Language, Samira was a support worker for deaf individuals within the social housing sector before starting Sam2Sam Deaf Care Service Ltd in September 2013...

Marvin Bizoola Director

Specialising in Dementia care, Marvin is our Dementia Champion. He liaises with other care professionals with clients suffering from Dementia and trains employees in Dementia Care. Marvin also has a background in social housing...

Yvonne Obillo Business Development and Training manager

Yvonne is from a multimedia background and is responsible for Sam2Sam’s business development. She works alongside the Managing Directors to maintain and improve media communications such as website design; advertisements and research in identifying new business opportunities...

Magdalena Bienkowska Carer

Magda joined our company back in 2016 and is the youngest member of our care team. She has completed all necessary training, including, Care certificate, Dementia care and Spinal injuries enabling her to work with those with very complex needs...

Katherine Tucker Carer/Nutritionist

Kat is our newest member of Sam2Sam and has brought a wealth of knowledge to our team. She has worked in the care sector for some time, specialising in complex needs for adults and children...

Manisha Pankhania Carer

Manisha is profoundly deaf since birth and is fluent in BSL. Prior to joining our team in March 2015, Manisha was the sole carer for her elderly in-laws. This was the steppingstone which led to a career in the care industry...

Hours of Operation

The office is open Monday - Friday 09:00 – 18:00

Office telephone number: 014 4226 1633.

There is also an emergency out of hours telephone number. 07534715114 Support staff will work on a shift system and staffing levels will be specifically geared to meet your needs.

Samira Abbas Director/Registered Manager

Qualified in Health & Social Care, Samira has over 20 years experience within the care sector, including residential and domiciliary care. Fluent in British Sign Language, Samira was a support worker for deaf individuals within the social housing sector before starting Sam2Sam Deaf Care Service Ltd in September 2013, alongside Marvin Bizoola. Through her own experiences, Samira realised the care services available to the deaf are limited, often inadequate and very costly. “We decided to set up Sam2Sam Deaf Care Service Ltd in order to help campaign and push for deaf people to have the same level of care and attention as those with hearing who require similar care services. With no capital behind us we were our own care workers and unpaid managers while we set the work up and recruited.”

Samira believes in a person-centred approach and feels passionate about promoting independent living. With her hands-on method, Samira leads by example through working with all clients. This enables her staff members to shadow in her footsteps ensuring that her care team are competent to deliver a high standard of care. “I firmly believe my clients should be cared for like I would treat my family member, placing the client at the heart of everything we do”. Skilled in bowel management and catheter care, Samira is able to train her staff in this field. “This makes us unique from other care agencies and have created several complex care packages. Working alongside district and community nurses, we take the pressure away from them and are able to provide care to spinal injury clients”.

Marvin Bizoola Director

Specialising in Dementia care, Marvin is our Dementia Champion. He liaises with other care professionals with clients suffering from Dementia and trains employees in Dementia Care. Marvin also has a background in social housing. Marvin worked in facility management, responsible for numerous sites and through his own experience, witnessed first-hand the need for quality homecare which inspired him to set up Sam2Sam Deaf Care Service Ltd in co-ordination with Samira Abbas. “My younger brother was diagnosed with Multiple Sclerosis at 20 years of age and being his main carer, I experienced the impact it had on me and my family as my brother deteriorated. When Samira approached me with the idea of setting up a care company, it was clear to me that my ambition in life was to help other people and their families to get the right support”.

With a Diploma in Health & Social Care, Marvin works closely with some clients and carers, ensuring that the best quality and person centred care is being delivered at all times.

Yvonne Obillo Business Development and Training manager

Yvonne is from a multimedia background and is responsible for Sam2Sam’s business development. She works alongside the Managing Directors to maintain and improve media communications such as website design; advertisements and research in identifying new business opportunities.

Yvonne is also responsible for recruitment and partakes in the interview process for prospective employees of all levels.

As our Training Manager, Yvonne conducts all our In-House Training and identifies where staff require further assistance in progression. She will compile a bespoke developmental plan for each individual employee.

Yvonne is a qualified care professional and is an integral member of the management team.

Magda joined our company back in 2016 and is the youngest member of our care team. She has completed all necessary training, including, Care certificate, Dementia care and Spinal injuries enabling her to work with those with very complex needs. Her cheerful and friendly personality generates a unique rapport with all the clients which motivates her to provide a superb service. Magda is profoundly deaf and is fluent in a number of languages. As well as her carer job roll, Magda is also training to be a Physiotherapist.

Katherine Tucker Carer/Nutritionist

Kat is our newest member of Sam2Sam and has brought a wealth of knowledge to our team. She has worked in the care sector for some time, specialising in complex needs for adults and children. Qualified in British Sign Language Level 2, Kat has worked for a number of years with a deaf client and colleagues. Kat enjoys working within the deaf community and is passionate about making a difference. “I believe that people with any disabilities should be able to do anything with the right support and determination”.

Kat is a Nutritional Therapist with over 5 years of experience. She is able to do consultations in BSL, making her accessible to deaf clients without the need for an interpreter. Kat is a very caring and thoughtful person who is all about promoting natural self-healing methods. She is studying Herbal Medicine and Naturopathy and her ambition in life is to open a holistic clinic in the future.

Kat is available for private Nutrition consultations, please contact a member of our team for more information.

Manisha is profoundly deaf since birth and is fluent in BSL. Prior to joining our team in March 2015, Manisha was the sole carer for her elderly in-laws. This was the steppingstone which led to a career in the care industry. With her caring and compassionate nature, we knew Manisha was the ideal candidate for a career with Sam2Sam. After completing her care certificate, Manisha has gone on to achieve further qualifications such as catheter care and bowl management training and has gained in depth experience working with complex needs. “It is very rewarding to be able to make a positive difference in people’s lives and the training and support I have gained from working with Sam2Sam has made this possible.”

Care Quality Comission (CQC) Rating

The Care Quality Commission are independent regulators of health and social care in England.

They ensure health and social care services are provided to people with safe, effective, compassionate and high quality care.

They monitor, inspect and regulate services to ensure they meet fundmental standards of quality and safety, and they publish their findings, which includes performance ratings.

Please see the CQC performance rating and report for Sam2Sam Deaf Care Service Ltd below: